Privacy Policy

JUST CRM Client Privacy Policy

JUST CRM’s Client Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by JUST CRM anytime you interact with JUST CRM, for instance visting our our website, when you purchase JUST CRM services (SaaS), or when you call our sales or support or Billing associates. Please take a few minutest to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes we collect your data, to find out to whom we disclose the information, and how we safeguard your personal information.

Your privacy is a priority at JUST CRM, and we go to great lengths to protect it!

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of Client service and support. It enables us to give you convenient access to our services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you updated about our latest service announcements, software updates, special offers, and events that you might like to hear about or even participate.

If you do not want JUST CRM to keep you up to date with JUST CRM news, please send us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to be removed from our mailing lists.

There are a number of situations in which your personal information may help us provide you with a better services.

These Include:

* We may ask for your personal information when you’re discussing a service issue on the phone with an associate or via a live chat with one of our staff members, requesting a service upgrade or dwongrade, registering for a JUST CRM seminar, participating in an online survey, registering your company, or purchasing our Software as a Servie.

* When you interact with JUST CRM, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences and information relating to a support or service issue; your credit card information and information about the JUST CRM Services purchased is kept with our Ecommerce Partners Plimus.com.

* We also collect information for market research purposes — such as your occupation and where you use your version of JUST CRM — to gain a better understanding of you - our Client and thus provide you more valuable service.

* We collect information regarding Client activities on our websites, http://support.just-crm.com/, and the http://customerservice.1dotzero.eu/. This helps us to determine how best to provide useful information to Clients and to understand which parts of our websites, products, and Internet services are of most interest to them.

* We may use personal information to provide services and upgrades that you have requested as well as for auditing, research, and analysis to improve JUST CRM’s services.

Your JUST CRM ACCOUNT and related information

The JUST CRM website, as well as JUST CRM services such as 1dotzero and the CRM Support, allows you to create an “JUST CRM ACCOUNT” based on your personal information.

JUST CRM takes your privacy very seriously. JUST CRM does not sell or rent your contact information to other marketers.

Within the JUST Group

To help us provide superior service, your personal information may be shared with legal entities within the JUST group globally who will take steps to safeguard it in accordance with JUST CRM’s privacy policy.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for JUST CRM to make certain personal information about you available to companies that JUST CRM has a strategic relationship with or that perform work for JUST CRM to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill Client orders, deliver products to you, manage and enhance Client data, provide Client service, assess your interest in our products and services, or conduct Client research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with JUST CRM’s policies, except if we inform you otherwise at the time of collection.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

JUST CRM takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The JUST CRM use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the JUST CRM Online Store, you must use an SSL-enabled browser such as Firefox, Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.

Integrity of your personal information

JUST CRM has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at www.JUST CRM.com/contact/myinfo. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

Kids

As is standard practice on many corporate websites, JUST CRM’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing Clients to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our Client communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. JUST CRM will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the JUST CRM website. When Clients click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our Client communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags — tiny graphic images — to tell us what parts of our website Clients have visited or to measure the effectiveness of searches Clients perform on our site.

Pixel tags also enable us to send email messages in a format Clients can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our Clients. We may use this information to reduce or eliminate messages sent to a Client. We store all of this information in a secure database located in Dusseldorf In Germany

Our companywide commitment to your privacy

As we said, JUST CRM takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to JUST CRM employees and strictly enforce privacy safeguards within the company.

International users

JUST CRM’s website has links to the sites of other companies. JUST CRM is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about JUST CRM’s Client Privacy Policy or data processing, please use the appropriate regional email addresses (see list below) to contact us. The JUST CRM Data Controller in your region will respond to your inquiry within 30 days.

Country or Region:

Contact Information:Germany privacy@JUST CRM.com

JUST CRM may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

JUST CRM Gartenstrasse, 18-20, München

Last updated August 24th, 2009